Effective date: December 1, 2016
Your privacy is important to us. The purpose of this document is to describe what information we might collect from you, and what we will and will not do with it. Please write to us anytime if you have a question about this document or our products. Our e-mail: email@example.com
Information we may collect
Information you share with us
“Personally identifiable information” is information that could identify a specific person, for example, a name. We may collect personally identifiable information when you explicitly provide it to us, for example:
- When you purchase a license or a subscription for our products: your name, e-mail address, company name, and other information necessary to process your order, such as your address. We utilize industry-standard payment providers such as FastSpring to process payments, and do not ourselves handle or store your credit card number or bank account information.
- When you activate a copy of our software: your name (or company name) and e-mail address. In order to associate your computer with a license key, we also collect certain technical information about your system, including your computer’s model and device identifier.
- When you create an account with one of our products: your user ID, password, and e-mail address, along with other information that you input, post, or transmit using your account, such as your name or profile photo.
- When you explicitly share other information with us, for example:
- your geographic location, if you enable location-based weather information in our products (if we provide such functionality);
- your address book or calendar data, if you enable an option to synchronize this data between your two Macs in our products (if we provide such functionality);
- your name or e-mail address, if you subscribe to product updates, or if you contact us.
Information provided through your use of our products
We may collect certain information for technical administration of our products, to deliver software updates, for research and development, and to help us focus our marketing efforts. This information may, for example, help us understand how many users, overall, are receiving our software updates, what percentage of users are using trial versions of our software, which operating system versions we should keep in mind, in what countries our website visitors are located, or what other websites link to ours.
When your computer connects to our servers: all most servers, we automatically store a “log” of server connections, which may include your computer’s IP address, date and time of the connection, which page was loaded or what action you performed, and, in some cases, what data was sent.
When our software connects to our servers, we may include an anonymous identifier to be used for processing the request or for statistical aggregation (such as for counting the number of unique connections per day).
When you use our websites, we record certain browser data, including your browser type and version, the referring website, and any applicable “cookies,” as well as other website usage information, such as which links or buttons are clicked.
When our software checks for updates: we record your device model and operating system version, as well as our product identifier, version, and registration mode (for example, “trial” or “registered,” and not including your name or license key).
If you explicitly consent to diagnostic data sharing in our software: we may collect statistical information about your use of our software, collected to help us improve our products. For example, in a calendar app, this data may include the number of calendars you have configured, how often you use the “all-day event” functionality, and how often you use the “month” view, but never includes names or content of your calendar events.
How we use personally identifiable information
If we collect personally identifiable information from you (be it directly, through our products, or through a reseller or other business partner), we will:
- not sell or rent it to a third party;
- take commercially reasonable precautions to protect the information from loss, misuse and unauthorized access, disclosure, alteration and destruction;
- not use or disclose the information except:
- with trusted service providers we utilize, such as (for example) storing the data with our database server provider, or providing your mailing information to a carrier to deliver physical products you have ordered;
- as necessary to provide our products and functionality to you, such as (for example) synchronizing relevant calendar events to a third-party calendar service that you have configured, or internally for customer and account administration and support;
- in the aggregate with other information in such a way so that your identity cannot reasonably be determined (for example, statistical compilations);
- for legal reasons, for example, in response to a subpoena or search warrant, or as necessary to protect the rights, safety, or property of our company, its users, or others; this may include (for example) exchanging information with organizations for fraud protection and/or risk reduction;
- to outside auditors who have agreed to keep the information confidential;
- as necessary to enforce the Terms of Service.
Other use of information
We may sometimes publish certain non-personally identifiable, aggregate statistics for our company or our products. For example, we might publish a chart of operating system versions, web browser types, or Mac computer models across all of our customers, or the number of downloads or purchases of a certain product over time.
To help us better understand, in aggregate, how visitors utilize our websites, we may utilize third-party website analytics products, transferring to them standard website usage information. This information may include your IP address, which pages are browsed and for how long, which links are clicked, and referring websites, but not your account information (if any) or other personally identifiable information.
When do we send e-mail?
We will send you e-mail:
When you create an account with us or make a purchase with us, to notify you of important account, product, or order information, such as (for example) for “forgot password” functionality, payment confirmation, to deliver your registration code, and (for our web-based products only) modifications to our Terms of Service;
when you explicitly subscribe through our software or websites, to provide you with information we believe you may find useful, such as (for example) news about our products;
to reply to you if you had specifically contacted us.
Cookies and similar technologies
A “cookie” is a small piece of data stored by your web browser when you access a website. We, or third-party providers we utilize, may utilize cookies, or similar technologies, such as “browser local storage,” or “tracking pixels,” for example:
- in our websites and online services to identify your session and analyze usage as described otherwise in this document (such as, by counting the number of visits or their duration), or in e-mail messages, in order to understand if e-mail messages are opened, and which links are clicked;
- if you had created an account with us, to link your browser session with your account information on our servers.
Other third-party products utilized on our websites, such as (for example) Facebook or Twitter sharing “widgets,” may store their own cookies, as documented by those companies’ respective privacy policies.
Please note that if you disable cookies in your web browser, you might not be able to use some or all of the features of our websites.
External data storage sites
We may store your data on servers provided by third party hosting vendors with whom we have contracted.
Your privacy responsibilities
To help protect your privacy, be sure:
- not to share your user ID or password for our websites with anyone else;
- to log off our websites when you are finished;
- to take customary precautions to guard against “malware” (viruses, Trojan horses, bots, etc.), for example by keeping your operating system current with software updates.
Privacy Disclosures for California Users
Our products do not track visitors over time and across third-party websites, and therefore do not respond to web browser “do not track” (DNT) signals.
Third-party web advertising or analytics firms (whose services we may at times utilize) may track user browsing across other websites in an effort to provide targeted advertising or analytics. For example, if you visit our website, you may see an advertisement for our product while later browsing another website.
- Please check the documentation for your your web browser (such as Safari or Google Chrome) as they may provide browsing privacy features;
- Learn about interest-based advertising and consumer choices: http://www.youradchoices.com/
- Learn about Google Analytics Opt-Out Browser Add-on: https://tools.google.com/dlpage/gaoptout/
Notice to European Union users
Our operations are located primarily in the United States. If you provide information to us, the information will be transferred out of the European Union (EU) to the United States. By providing personal information to us, you are consenting to its storage and use as described herein.
Information collected from children
You must be at least 13 years old to use our websites and services. We do not knowingly collect information from children under 13. (See the [U.S.] Children’s Online Privacy Protection Act.)